Business Description:

Champion AC is a full service air conditioning and heating company located in San Antonio, TX. We offer AC repair, AC replacement and annual maintenance plans.

Categories

heating & air conditioning
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Sylvia's Review

Service

Will Recommend

Communication

San Antonio, TX

Champion AC

I was very pleased with Champion's customer service, as well as the overall performance of the techs who displayed a high level of professionalism by showing up on time, completing the work in a timely manner, and thoroughly responding to questions, taking the time to go over the work they completed.

Great company, great teamwork. Jaime came out for a routine seasonal service call. He inspected the duct system, which I knew was a mess, and recommended that I take advantage of CPS' rebate program by having the entire system replaced and then getting about 50% back. I decided to do it. The cost was $3800 which included replacing and sealing the duct system, a 2 yr. service plan, and a UV light, which cost $500 to install. In retrospect I would have left that out--too expensive and according to research there is no conclusive evidence about its function in preventing mold. Too late now. Jaime and Chris, the Manager at Champion, also recommended that I replace my 3 ton AC unit with a smaller 2.5 ton for more efficiency. Jaime gave me a good deal on a 16 Seer RUUD, which also qualified for a rebate.
Overall, I was very pleased with the installation of the new duct system and the insulation work that Mike and Mike performed. They were both very professional, displaying an excellent work ethic by showing up on time, completing the work in a timely manner, and responding to questions with a positive attitude. Jaime came back to ensure that everything was properly installed.

A few weeks later my new AC/HVAC units were replaced. This time it was Jason and Chris who performed the work. They were most courteous, paid attention to details, went the extra mile to get the work done, and answered questions thoroughly, overall displaying an excellent work ethic.

In the end, there was a misunderstanding between Champion AC and me about the CPS rebate for the duct work. Apparently, the paperwork had not been submitted in time for me to get the rebate, but Champion AC picked up the cost, and sent me a check for the amount that CPS would have given me. This proved to me that Champion AC stands by its word, cares about its customer service and integrity, is reliable and trustworthy, and a great company to do business with. I would certainly recommend their services to people in the community.