I was referred to champion by a friend of mine and so I called. Gerald was the one who called me and took care of me from that point on. I was skeptical because of all the horror stories you here from people about AC contractors. He told me exactly what the problem was with my unit and gave me several options. He gave to the point, educated answers and made the decision easy and walked me through every step of the way. the job was done very well with excellent follow through. I would definitely recommend this company.