Service received from Jon Wexiel was superior. The unit installation team was very knowledgeable and efficient, as well as patient with an older couple. The installation was done in a very short time. and was very neat. The problem stems from a misunderstanding concerning financing. The Bank was slow in sending a statement and charged us interest past due. We had asked for the no interest feature so that we could make payments in the amount we chose, more when we could do so and less when necessary still paying the full amount in the allotted time. Also we had requested statements be sent to our mailing address since we have had so many things stolen from our mailbox. However, credit card and statement were sent to our home address.