My sister buried her husband October 9 and her Ac went out the same day. Alfredo Martinez, wonderful service tech, gave her the bad news and options to choose from. He found out her husband was a veteran and offered her a 5% discount. When he found out her husband had just been buried the day before, he went above and beyond, called his supervisor. This Wonderful company waived the entire charge for their service today. What a blessing! She will be a repeat customer and will recommend them to everyone she knows. Thank you Alfredo and thank you Champion!