I recieved a call from the call center first thing in the morning to let me know that the tech was ready to head my way and to see if I was ready, I said yes and the tech was here within 30 minutes! He identified himself clearly and let me know what would be done and asked if I had any concerns.
He performed a tune up and came back with several different options on repairing something in our system that needed to be replaced. Very pleased and will recommend!!