I just had repairs performed by Shawn and he was courteous and very professional. He explained everything to me completely and I felt well informed about what repairs were needed. Even though he had to leave to get a particular part, he was still fast and the service was complete in no time. Shawn went out of his way to keep my family and our schedule in mind when planning out the repair. I have always had wonderful experiences with Champion AC (I've been using them for over 3 years) but Shawn was especially pleasant to deal with.