My wife and I returned to live in San Antonio after living in northern Virginia for 30 years. Four air conditioner/heating units needed attention, and to my great satisfaction, Champion AC sent HVAC technician Shawn Goerndt to my home. Shawn was on time, clean-cut, relentlessly professional and knowledgeable and even more personable. He diagnosed each of the issues I had identified with care, explaining each step and why it was necessary in an intelligible lay-language manner. He also was honest about what (very little!) he didn't know--a trait too infrequently encountered, even with those far less capable than he. His handling a nettlesome noise problem with one of the units was especially notable. At all times, he focused on what I needed, not what he could sell me, and explained options in detail. I asked about the company itself, and he said the owner, Ben Hubbert, treated the employees like true team members, not hired hands, which makes all the difference. In summary, I could not be happier with my service from Champion, and especially for the terrific, non-pariel service from technician Shawn Goerndt.