Brandon Jonas came by my house to diagnose my A/C problem. He organized cable wires inside my unit to look them pretty. After a hour or so inspection, he concluded that he found a leaking freon on the outside unit under the fan blade, at first thought to be tampered because it had 0 psi, 2% rare because it is only 1 year old. When all said and done, he explained to me in great detail what happened, very thorough and professional technician. Thank you.