Overall purchasing a 15 SEER Amana A/C unit from Champion was a good experience. James the salesman was ontime and provided good information and price for the system. Installation was scheduled for two days later and appeared to be going well until the technician's began to fire up the system. They could not figure out what was going wrong and had to call in another individual to help. Once that was all fixed I indicated that it didn't sound like the condesation pump was working. They stated that it should be because it was just a matter of taking out the old one and plugging in the new one. Well several hours later when the A/C unit stopped water was discovered and had saturated the floo under and within the unit. A technician came out the following day and fixed the problem. He indicated that is had been wired incorrectly. Upon further investigation my wife noticed that the wires were duct taped instead of with electrical tape or using a complete piece of wire from end to end. Since the leak issue was fixed the system runs extrememly well and have had no issues. The main issue my wife and I had was that it appeared Champion sent out two technician's that were inexperienced with the Amana system we had installed. It almost appeared that less than experienced techs were sent out because our job was a small job. Overall I give the entire experience 3.5 stars.