This one took me by surprise! My elderly 85 year old mom lives in San Antonio. I received a phone call two days ago from a young gentleman named Cesar. He explained to me that my mom had called their company out for AC service and discovered that the repairs would be in the thousands. My mom decided it would be best to just replace the unit and after sitting with Cesar decided she wanted the top of the line system that money could buy. The most honest phone call i believe i ever received came through the line. Cesar had asked my mom if she had children in the area. She said my son is in Dallas. Cesar asked if he could contact me cause he just wanted to explain some technical details that someone would be able to explain if needed at a later date. Cesar then removes himself away from my mom and tells me, "I would love to take 16,000.00 dollars from your mom, but i think the features are just going to confuse her. Also, if an elderly person is going to spend that kind of money i would like a relative involved". he recommended she just get a middle of the line with easy controls so as not to confuse her. 8400.00 was his offer and professional advice. I got on the phone and explained to my mom what we were going to do and Champion AC installed it the next day. All i can say is "WOW"! So many companies would have just taken 16000.00 dollars from my mom and ran. But this company has great people or their training must just be awesome. If you are in the San Antonio area i would recommend them. I tried to get them to come to Dallas, but they said that was a little to far.