Excellent service and professionalism provided by the Director of Residential Sales (Doug Coleman) and service technicians (Jamie and Myles) during a recent system failure diagnosis, cost estimation and installation of a new A/C unit with a furnace system in our home. They were punctual, courteous and very knowledgeable of their crafts. They executed a thorough diagnosis of the system’s failure and provided an objective explanation of the pros and cons to repair vs replace the system. Good workmanship was demonstrated through the completion of the installation job. Doug’s input on value and cost for our options helped in simplifying our final decision. We were also extremely appreciative of Doug, who showed empathy for us having to deal with the discomfort not having an A/C and loaned us two window A/C units in the interim until our system was replaced. Overall, we were satisfied with their service, and we would recommend this company to a friend.