My total experience was adversely impacted by calling in to the Naples, FL store on 4 occasions in my attempt to see if the new Odyssey 10 putters were available. I stayed on hold on one occasion for 30 + minutes to only have my phone call answered by an automated voice which immediately dropped my call. I have advised Club Champion of this issue and encourage your senior management to call in to experience your service from time-to-time as this “touch point” does not reflect the service I have received in past contacts/fittings.