Business Description:
We offer outstanding Home Theater Design highlighted by beautiful Decorative Acoustic Panels.
5 23 reviews
Categories
home theater & automation
3-D Squared Inc
8630 Vista Del Boca Dr, Boca Raton, FL 33433, USA
(561) 843-4966
http://www.home-theater-design-concepts.com

Price for Value

Total Experience

Quality

Albert S.

Las Vegas, NV
3-D Squared Inc

Just missed being a great experience with bad service

Was impressed with all aspects of the transaction until the final stretch. Communication became evasive when asked if my panels would be shipped by a certain date. It went from non-specific to snarky.

Two panels were sized wrong by 5" inches each and I got a "by the way I forgot to tell you" email after the fact.

For $6k I expected so much more than an "oh well attitude" for not sending what I clearly ordered.

On the other hand...the work was otherwise beautiful.

comments

Our response to this review is that yes we are human and as humans do once in a while we do make mistakes. At the end of the day, the client is happy with the quality of the panels and that's the most important thing. In terms of our communication. We always tell our clients that the panels take about 4 weeks to ship. So when they keep asking about the status of the panels, I must admit that it can get a bit frustrating. Anyway, we should have communicated that we couldn't accommodate the size of the panels, for various reasons we did not do so. And that is completely our fault. We will learn from this experience and be better next time.

 3-D Squared Inc commented on 11/02/2016
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