It's never easy to open your basement door and smell something bad, and it's worse when you find feces floating on your carpet. I didn't want to touch it, and I didn't know how to treat the problem. Bruce, Tom, and Casey from Platinum Care responded quickly, found us a plumber, and cleaned up our disgusting mess quickly. They really helped us navigate the insurance claim process, and they dried and cleaned everything within a couple of days. It was nice to know that they were on site and available to us every day, and they were very responsive to our questions and needs. We have been in our home for 22 years and never had a problem or the need to make a claim. Platinum Care helped us through this and promised that they would make it as pain-free as possible. Once they were in our home, it really felt like we were always in great hands. Thanks, guys!