I've had my oriental rug cleaned several times by different rug specialists, but I've never been happy. It either still looked soiled or there were spots that were never removed. With Platinum Care, my rug came back looking better than it ever has. Even the spots that other cleaners told me were permanent stains were removed. I also liked that they helped me select the right rug pad. I wanted to replace my beat-up pad, but I didn't realize I had the wrong pad. This pad is much better - I could tell as soon as they unrolled it for me. Who knew? I'm thrilled with my beautiful rug.