I recently called Prime Plumbing and requested a service call because I was having an issue with my water not heating warm enough. After a few days a tech came out and without even looking at the unit first recommended that the unit be replaced. I asked for him to at least inspect it first before making that recommendation. After three hours of troubleshooting and being on the phone with the manufacture of my gas water heater he finally said that it is most likely the ignitor. This recommendation at first did not make sense to me since I was getting warm water, it was just not warm enough. He stated that there is blue light that flashes and that indicates that the ignitor is intermittently working. I agreed to pay for the part, the installation fee and the $85 service fee just for him to come out, a total of over $400. Shortly after he left the warm water completely stopped and for 7 days my family was taking cold showers. Later I realized that he turned off the heater all together!!! The part finally came in and he replaced the igniter, the heater worked again but the water was just as warm as it was before, no change at all after the part was replaced. I called Prime Plumbing again and they told me that they can send a tech out if I pay another service fee of $85, I informed them that the problem was never fixed, the symptoms were exactly the same!! I was told that this was what they had to offer, take it or leave it. I emailed the president (owner) of the company and left him a voicemail and he didn’t bother to respond to my complaint. The manager at Prime Plumbing was completely rude and was a liar, he made up lies and things that were never said by me. When I informed him I will be contacting the owner, he said go ahead and that the owner is never there anyways and will not respond to anything I send. At the end I had to find another plumber on Angie’s list who came out for Free!! And diagnosed the issue in less than 5 minutes, it was the mixing valve that needed replacement, it was not mixing the right volume of cold & warm water, the heater itself and the igniter were working perfectly fine, the blue flash light was supposed to flash to let me know the system is working fine, this was contrary to what tech from Prime plumbing told me . The new company I called is Deland Plumbing, I highly recommend you using them. I am not gaining anything by writing this review, please please think twice before using Prime Plumbing, they are thieves just out to charge you fees and are completely incompetent!!! I will be taking them to small claims court to get my money back!