C & J Air Conditioning and Heating Co.

Business Description:

C & J Air Conditioning has a tradition of meeting customer needs in the greater San Antonio area since 1964.

Categories

heating & air conditioning
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Systems 's Review

Service

Total Experience

Will Recommend

Bulverde, TX

C & J Air Conditioning and Heating Co.

Good company, but they missed something the last time

This is a difficult review because we have used C & J Air Conditioning and Heating Co. on two occasions. The first occasion, they saved us a lot of money after the manufacturer said that we had a very expensive problem. C & J charged us $200, and fixed the problem. The last time, it all reversed. C & J told us we needed to call the manufacturer, because after running diagnostics, they could not fix the problem. One of our zones was out, and come to find out, one of the 20 thermostats at the facility had a switch that had simply been turned to "Off", instead of being left on "Auto." These kinds of things happen, and we would probably use C & J Air Conditioning and Heating Co. if we had a mechanical problem, but would be less inclined if it presented as an electrical problem. But that is the reason why we lowered the service rating to Three Stars. I think C & J is a fine company, but the review needs to be based on what happened this last time.

comments

Our technician was dispatched to your location for one of your systems not heating. Upon inspection, the technician found the system heating mode locked out by the computer control system. Since the employees of the company did not know the code to unlock the control system, the technician was unable to work with any part of the system. We were told the building automation would check the issue and advise us as needed. We charged our standard $89 service charge.

C & J Air Conditioning and Heating Co. commented on 05/23/2019