C & J Air Conditioning and Heating Co.

Business Description:

C & J Air Conditioning has a tradition of meeting customer needs in the greater San Antonio area since 1964.

Categories

heating & air conditioning
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Mary's Review

Service

Total Experience

Will Recommend

San Antonio, TX

C & J Air Conditioning and Heating Co.

Happy with the Technician, Disappointed with the Company

We bought some smart thermostats from an outside vendor and I called C & J Air Conditioning and Heating to have them installed. The display on one of the thermostats blank while it was being installed and the technician kind of pushed on it a bit and it reset and came back to life. It seemed fine at first, but now about half the time we touch the thermostat it goes blank again, so I don't think it was seated properly. I called the company to ask them to come out and take another look, but they said they weren't willing to send someone since they didn't sell us the thermostat. The price for the work was alright and I was extremely happy with the person they sent out to do the installation, but I was disappointed that the company wouldn't back up the work they had done.

comments

We followed up with the customer. We advised her, as previously mentioned, that we could respond to her call. If it was determined that there was a problem with our installation there would be no charge. However, if the problem was with the thermostat that she had purchased separately on her own, we would need to charge her accordingly since we were not responsible for the thermostat that was not purchased through us. She indicated that the thermostat does work when handled gently and that it was working at this time and that she was satisfied to leave as is.

C & J Air Conditioning and Heating Co. commented on 02/20/2018