There were some concerns after my first fitting ever, coming away with sticker shock and a bit of a used feeling. I also felt like I had more questions than answers after getting home and letting things sink in once I started doing some research on the shafts I was just fitted into. But they are able to work with you to get you to a comfortable place. I think they can handle their customers better who have never been fitted before by being more open about budget up-front, but again they worked through any concerns I had and I felt like they genuinely wanted to satisfy my needs and make the situation right. The fitters definitely know their stuff as well, and a fun/cool experience overall I'd say. Now just hoping the customizations don't take forever to complete!