Yost & Campbell Heating, Cooling & Generators

Business Description:

At Yost & Campbell Heating, Cooling & Generators we're proud to have been a part of life here in Westchester County for over 75 years.

Categories

heating & air conditioning

Lawrence's Review

Service

Total Experience

Will Recommend

White Plains, NY

Yost & Campbell Heating, Cooling & Generators

Good Result, Unclear Benefit, Missed Opportunity

Yost & Campbell has been my provider since 2014, having done a whole house HVAC reno of ducts, heating, air, instant hot water, and whole house generator, plus add ons. Over time, they have gotten better, especially the front office and the impact of higher quality lead people like Leo and his brother. In this case, a pump broke for I think the third time and was replace for $300 and a copper pipe sprung an active leak behind the lower level hydro furnace and was fixed temporarily. Labor was covered under annual service contract for this and parts were extra. They recommended tracing the whole copper pipe to the next room (laundry) and replacing it to be safe (~$600 not including sheet rock rip out and restoration). Though they did the original work in 2014, they had no record of the route of the copper pipe. I brought my regular contractor in to cut out neat square holes along the route suggested to the back of the sink in the laundry room next door, at which point we realized the intent was to have a new external (and unnecessary drip) AND that it wasn't the existing route of the pipe. We then did the same for a route straight across thre HVAC room to what I recalled was a large pipe and sure enough that's where it was connected, internally. The copper pipe did not seem to be damaged but I went ahead by this late point and had the replacement done by Yost. My contractor rip, replace, etc. was another $1000. Yost has a ways to go, especially for large spending repeat customers :). Still, the Yost workers (especially the lead guy) were excellent. And so it goes.