Business Description:
At Yost & Campbell Heating, Cooling & Generators we're proud to have been a part of life here in Westchester County for over 80 years.
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Categories
heating & air conditioning
Yost & Campbell Heating, Cooling & Generators
20 Brookdale Pl, Mt Vernon, NY 10550, USA
(914) 468-4605

Service

Total Experience

Will Recommend

Joseph J.

Hartsdale , NY

Yost & Campbell Heating, Cooling & Generators

Overpriced parts.

I recently signed a service contract with Yost & Campbell. My heating system started to give me trouble, so, I scheduled a service call. The technicians were polite and knowledgeable and they quickly diagnosed and fixed the problem which consisted of replacing an electrical relay. There was no charge for the service call but the charge for the part was $204.01. After they left I looked up the cost of the relay on the Web and was shocked to discover that it was available on several sites for $15.85; a markup of $188! When I called their office to complain, they justified the markup by saying that their work came with a one year parts and labor guarantee. While that may be true it hardly justifies a 1300% markup on a $15 part. Needless to say, I will not be renewing my annual service contract with this company.