Business Description:
The nation's leading custom golf club fitting and building company. Highly trained fitters, the top technology in the business and we build each club one by one.
Categories
sports & entertainment services
Club Champion Royal Oak, MI
29918 Woodward Ave, Royal Oak, MI 48073, USA
(248) 556-5613

Service

Total Experience

Will Recommend

Joshua B.

Royal Oak , MI

Club Champion Royal Oak, MI

Largely Disappointed

Had a club fitting 6 weeks ago. Was trying my best to be open and trusting of the experience and the fitters professional opinion/knowledge. I must say I didn’t have the best feeling but I told myself not to be overly skeptical. Fitter went through a few irons and driver. Ended up fitting me for the whole bag. I got a text saying clubs were ready 3 days ago. I responded asking if I can use the simulator there so I could see how they perform. No reply at all. Not an uncommon occurrence unfortunately throughout the process in general. Went to pick them up and club fitter Alex was not there. Another guy working just handed them to me in a big pile and said they didn’t have any boxes. Went to hit them yesterday and today and I have actually lost about 2 clubs off my irons and not hitting them at all near as accurate as I was my current irons. Wedges also feel horrible. Come to discover he uses X-stiff shafts in my irons. Driver I also have lost about 10 yards and gained zero control. Spent over $3500 and zero follow up or response to the text I sent about trying to hit them there before leaving with them. Complete waste of time and money and I’m shocked at the horrible lack of any kind of customer care to see if they are performing well after spending so much money there.

comments

Dear Mr. Brown,
This is not the level of service that one should expect when they are a customer of Club Champion. We apologize for the poor communication and will continue to work with our Master Clubfitters on increasing their communication skills. We have a Perfect Fit Guarantee and because you are not experiencing the expected results, a team member of ours will reach out to book another fitting session to see what the issue may be. We appreciate this feedback and thank you for the opportunity to ensure you have full confidence in your equipment!

Club Champion Royal Oak, MI commented on 01/29/2021