The technician did fine work once he arrived but scheduling the appointment and the timeliness of arrival was complicated and poorly handled. Tried to schedule initially online but received no return call for two days. Day of appointment was told (at 9:30am) we were second in line for service; did not hear from dispatcher until 4:15pm that first appointment ran long and technician would arrive within the hour, he arrived at 6:10pm. I would recommend getting rid of the answering service or whatever process you are using for communicating with your customers because it's not effective or helpful.