I spoke on the phone to a very pleasant woman. Afterwards I received an email with written confirmation of what/when/where/hom much. The day before there was a reminder call by a live person who also asked if anything needed to be changed/added.
Three young men came to move my furniture/boxes for a large one bed apt.local move. They were very experienced and did a great job protecting my furniture. They were also very friendly and accomodating.