Wow! Their exorbitant prices are outrageous! They came to our house and did about 2 hours worth of work and charged us $685!!! In that price there was probably only about $185 in materials (guts for two toilets and a valve for a tub faucet). When the plumber gave me a price for the work (after he was here and I would have paid a trip charge anyway) I had no idea how long it would take or what would be involved to do the plumbing repairs (I thought for the price he quoted it would be 4-6 hours worth of work). I had purchased a trim kit and he installed it (for $150) and then he didn't even caulk around the faucet, I had to ask him to do that and when he did he didn't caulk underneath the faucet. Alan's Plumbing has since done other work (and did a great job) for us at a much more reasonable price. My husband wrote a letter to Doug Turner Plumbing about the charges and we never even received the courtesy of a reply. There are other really good plumbers out there who don't charge an arm and a leg. We will never use Doug Turner Plumbing again!