I have been using Crossville Heating and Cooling for around 20 years now. Overall, the staff has been very professional and I have had no issues with them when it comes to communication. Most recently, I hired the company to do an inspection of a furnace and of a heat pump outside. They did a general check to make sure that everything was running smoothly. I'm pretty happy with how the work turned out, so I would highly recommend their service to other people. I would be happy to use them again for another job.