The technician was outstanding, My experience with the Overall service is terrible.
We have purchased three systems from Wilson including switching the maintenance service over as well to protect the equipment and maximize the useful life. Unfortunately I am having to call the office every time the spring or fall maintenance is due. We pay for the service and don't like having to call each time the seasonal service is past due. Really enjoy the equipment but very disappointing as Wilson's has a much better reputation. It would be difficult to recommend this type customer service to another family. Most recently I was told the annual maintenance had expired and it would be necessary for me to pay, it expired because the spring service was skipped.
Jim Landreth