After going through this process before, I was dreading doing it again. Waiting all day, having someone mishandle my furniture and throw my rugs into their van makes me ill. Well, Oriental Rug Cleaning By Hand is like no one I’ve ever experienced before. Even before they arrived I knew something was different. They stayed in constant touch with me to let me know when they would arrive. Then, they carefully surveyed the situation, delicately and slowly moved all necessary furniture and carefully took the rugs. They treated the rugs better than I do!! All costs were explained and suggestions were made. I trusted them so much I took all their advice and did the suggested repairs. Doubting myself, I anxiously awaited the return visit. Simply put, everything was AWESOME. When my sister came to visit, 6 months after the rugs were back, she swore they were not the same rugs. Joe, Ariela, Omar and all the guys are just incredible. Their service is great. Their end product can’t be beat. And, nothing was damaged. Honestly, this is one great company. I’ve now used them twice and must tell you the second experience was just like the first. I unequivocally recommend this company.