I had a lovely dog that was dealing with a medical condition and every area rug in my whole house was ruined from urine and diarrhea. I had them cleaned and nothing worked until we found Oriental Rug Cleaning By Hand. Very professional people came out and explained their process. We had to replace all padding as well as get them cleaned. Honestly, my rugs look brand new and the smell is completely gone and they smell fresh. The delivery people were very helpful and every rug was properly placed.