This was my first time ever working with Oriental Rug Cleaning by Hand. I called after Hurricane Irma because I had a crisis with two of my rugs that had been caught in the flood. They responded immediately during a very busy time. They were very patient with me, especially considering that I was really quite upset. I was calling from out of town because I wasn't in Florida at the time. The kept up good communication and let me know throughout the process how things were going. I was having some other work done in the apartment so I couldn't put the rugs back in right away when they were done. They were very patient and just told me to let them know when I needed them delivered. I just had them delivered last Friday and my home is finally all back together. There were three guys who came to deliver the rugs and they were very helpful. They talked to me about where I wanted the rugs put down and got them back in place. Their prices seemed very fair. My rugs were in really tough shape.