One star is too generous to give this company. I had been a customer for quite some time and called them to replace my vacation cottage's A/C because they had previously replaced my A/C 9 years ago. They came over and provided an estimate for a 2.5 ton 14 seer unit for $9100.00 which was their "value model. The next level was 13K and the highest was 15K. My cottage is 800 square feet, and the A/C they quoted was a Goodman, which is not a good brand! They offered two others, which were of same quality (Rheem and Heir). I called two other companies that were referrals from friends and one owns a cottage in my development. Their estimates for the same size unit, one a Tran Run Tru and the other a Carrier Tempstar was $4800.00 and $6250.00! The other reviews on yelp that experienced the same issues are true, so I would be careful with the "5 star reviews." They attempted to take advantage of me because I was going to head to the Beach for Memorial Day and the A/C wasn't working (I live in Florida). They were blowing up my phone with emails and texts and when I responded, calling them out on what they did, what do you know? Crickets. They are despicable, untrustworthy and dishonest and I would steer CLEAR of them!