We contacted Broad Brook at 9:30 A.M. on Christmas Eve morning to advise them that our furnace was not functioning properly. Dennis Girardin stated that we would have a service technician at our house no later than noontime that day. Two of his technicians, Brian and Nick, were at our home at 11:00 A.M. They replaced our thermostat and cycled the furnace several times to be certain that the furnace was working correctly before they left. We were very pleased with their professionalism and the service they provided. We were not sure if we would receive service until after the Christmas holiday, but they came through for us once again. They repaired our air conditioning unit in the summer. We highly recommend their service and are very appreciative.