Real Plumbers

Business Description:

REAL PLUMBERS is dedicated to providing the highest quality of Plumbing, Heating, and Air Conditioning services.

Categories

plumbing, heating, and cooling
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Joycelyn's Review

Service

Total Experience

Will Recommend

Oxon Hill, MD

Real Plumbers

The Plumber that came to my home was very proffessional and pleasant.

I did not need service after the plumber arrived, but was stilled charge the amount of the service call, which was outrageous.

comments

Hello Joycelyn Martin,

We thank you for choosing Real Plumbers to respond to your service call on Wednesday, January 29, 2020.

I am sorry to hear you are frustrated with Real Plumbers for being charged our standard $89.00 service call. Our policy and process states, the Customer Service Representative (CSR) advises all customers during the time of booking a service call with us, of our standard $89.00 service fee. Every customer is charged the standard $89.00 service call fee. The fee covers the cost the company accrues for the technician to respond to the service call scheduled. Diagnoses, parts and labor are an additional fee, based on the technician's repair recommendation(s). If there is no need for a repair(s), every customer is still charged the $89.00 fee, which covers the costs of the technician responding to a service call.

Should you need to discuss this matter more, please do not hesitate to contact me.

Thank you,
Dave Warner, Owner
Real Plumbers
(301) 567-2001

Real Plumbers commented on 02/07/2020