Business Description:
REAL PLUMBERS is dedicated to providing the highest quality of Plumbing, Heating, and Air Conditioning services.
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Categories
plumbing, heating, and cooling
Real Plumbers
7321 Livingston Rd, Oxon Hill, MD 20745, USA
(301) 567-2001

Service

Total Experience

Will Recommend

dawn m.

Germantown, MD

Real Plumbers

way over-priced

they didn't complete they job. they thought my furnace manufacturer was no longer in business. they had to order a new circuit board and told me it would be in quickly - they didn't keep me posted on the status of the part. I wound up going with another company who was able to fix the problem on the spot as well as complete the work that Real Plumbers didn't finish - for less than half the price of Real Plumbers.

comments

We responded to a request for Service on Friday 12/14/2018 in the afternoon. We found a bad circuit board in the customer’s Furnace. We also provided some additional Plumbing repairs in our initial visit. We did locate a new circuit board, and ordered it, to be shipped Air Freight.
We provided a cost estimate to the Customer, including Air Freight charges, which she approved. We ordered the Circuit Board on Friday 12/14/2018, before the close of Business, we expected it to arrive Monday 12/17/2018. Unfortunately Fed Ex did not deliver the part until approximately 4 PM on Tuesday 12/18/2018, probably due to the Holidays.
As soon as we arrived, we immediately called the Customer to schedule to replace the Circuit board. She did not answer or return our call. She likewise did not return additional calls on Wednesday.
When we finally did reach her on Thursday – She cancelled the call. Subsequently we are stuck with an expensive circuit board, which we will probably never use.

Thanks,
Cory Lane
Trade Administrator
Real Plumbers
(301) 567-2001
coryl@realplumbers.net

Real Plumbers commented on 01/08/2019