Business Description:
REAL PLUMBERS is dedicated to providing the highest quality of Plumbing, Heating, and Air Conditioning services.
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Categories
plumbing, heating, and cooling
Real Plumbers
7321 Livingston Rd, Oxon Hill, MD 20745, USA
(301) 567-2001

Service

Total Experience

Will Recommend

Linda k.

Laurel, MD

Real Plumbers

Basically OK, I guess

We called to have them look at our Sloan Flushmate (power flush) toilet that was suddenly splashing water up and outside the front of the toilet tank when we flushed it. To their credit, they could schedule us for the next day and showed up within the scheduled time range; and the person on the phone doing the scheduling sounded very polite and knowledgeable and professional. Also to their credit, upon examining our flushing situation, the plumber determined that the Flushmate was working properly (rather than trying to sell us services or repairs we didn't need) and that it was a water pressure problem (why all of a sudden we don't know) and that by easing down on the handle when we flushed we could avoid the problem. Then he suggested a water pressure valve on our main water intake - for almost $800 - one day the following week. However, he did not have a gauge in his truck to measure what our water pressure actually was. Or we could buy a new toilet tank with a regular float type flushing device for almost $500 (A valve cost hundreds more than a whole new tank!?!) and in a color that matched our toilet bowl. After some discussion, we nixed both of these 2 solutions. We also asked him if he could fix our toilet's water cutoff handle that was frozen in place in the full 'opened' position (No way to turn off the water to the toilet). He didn't seem to want to even get into that issue. Then we went to pay him the $89 service call fee and he said it would be $179 (an extra $90) because we went over the 30 minutes allowed for the $89 - which was news to us - we didn't know that the price went up after 30 minutes. So we felt it was a good news-bad news experience.