NOT GOING TO USE THEM AGAIN!
I have been using Real Plumbers since 1990. My relationship with them has always been great. They have installed a sump pump and commode in the past along with various other jobs. It's important to know because to date the commode and the sump pump is still working great! I kept their business card for all these years. Recently I called them to come out repair my sink and unclog a drain line. I was a bit put out that I did not reach the plumber but an answering service, which was ok they did schedule an appointment with the plumber showing up on time. I understand that things change and technology is important. The plumber did show up on time and wanted to charge me $165.00 to replace a washer in the sink! I refused that service because I thought it was a ridiculous amount for a washer replacement. He did unclog the drain in the basement on this same visit. A few days later I had to call them back because the drain was clogged again. When I called I reached the answering service I was instructed that I would have to pay another $89.00 for them to come out again! At this point, I told them I didn't want to do business with them any longer! The plumber that initially unclogged the drain did not go far enough in the pipe to clear the entire clog and I should not have to pay twice for the same service! I have torn up their business card and I will never use them again!
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