Tri County Climate Control has been helping us with our propane fireplace issue. It has been making an odd noise. There was some difficulty scheduling an appointment and a bit of confusion. I had called and scheduled an appointment and planned to stay in the whole day awaiting their arrival. They did not show up, and I waited for the entire day and into the evening. I called the next day to find out why they did not show up and scheduled another appointment. They ended up replacing the fan, and that seemed to do the trick. It is now making a different noise and will have to call them back. I think this was a case of confusion on the first appointment and am hoping the next one goes much smoother. I am not upset with them at all and still feel they have my best interest in mind.