Tri County Climate Control sent out a very nice man to take a look at my gas fireplace. It would not light and he said a simple cleaning would take care of that issue. It did not take care of that issue. I had to call another company to come out and take care of the fireplace which caused me to have to pay another service fee. That company was able to fix the issue the first time. I do not believe that the technician with Tri County Climate Control was capable nor do I think he knew what he was doing.