The Trenchless Company

Business Description:

The Trenchless Company specializes in expert trenchless sewer and waterline repair that saves you money compared to traditional methods!

Categories

plumbers & sewer repair
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Chris' Review

Service

Total Experience

Will Recommend

El Dorado Hills, CA

The Trenchless Company

Locate landscape drainage pipe route

Every once in a while I have an experience with a customer service related issue that far exceeds my expectations. This was one of those experiences.

Milton showed up on time, with a smile and a pleasant demeanor. I explained my issue (puddling water in yard) and he immediately went to work. He routed an electronic snake through my pipe and was able to view inside the pipe and all the while determine the precise location and depth of my pipe. Now I'm able to install some down spouts to address the pooling of water. This may sound simple enough and maybe it is...

However, what made the experience so enjoyable, in addition to locating the issue, was the "Milton Factor". Milton explained everything as we went along and he involved me in the process to the extent that I was interested and comfortable being involved in the process. I like to learn and he was happy to accommodate. He didn't rush. He was sincere in his desire to help. He offered ideas and solutions. He was professional.

It's becoming increasingly more common to have unpleasant customer service interactions. This experience far exceeded my expectations and without question, If something arises again. I will contact Trenchless and will definitely request Milton.

Thanks,
Chris Fletcher