Always Had A Great Experience, But This Time It Was Horrible!
My Yukon truck stalled on the side of the freeway, just wouldn't start. I had it towed to CHRISTEN BROTHERS SERVICE. I want to say, in the "past" they have always did a terrific job on my different car repairs. I had had no problems whatsoever with their service, or the time it took for those repairs. I had a terrific experience with them, no issues at all. They got my Yukon in right away, which was great and it was fixed in two days, saying that it had been the starter, which they replaced at a cost of $450.00. I got to the lot to pick it up, tried starting it and the engine was shaking so badly, and would not turn over again. I went back into the shop and told them what was going on and they treated me with such indifference! They simply shrugged me off and and said, "it wasn't their problem." They offered me no help at all! I had been dropped off by someone to pick up my truck and essentially now stranded in their parking lot! I had to figure out what to do with the truck so it had to sit in their parking lot for a few days until I knew where to have it towed and they harassed me telling me they would have it towed and impounded if I didn't move it! I did have the truck towed and someone else repaired the motor. I feel like they gained my trust with the prior vehicle repairs that they did for me in the past only to leave me stranded and feeling as though somehow they ruined my engine and just wanted me to go away. I do feel I was exploited on this experience with my truck and I was going to avoid this review because I did not want to be the bad guy but the indifference that I was shown and the treatment I received was unacceptable.