Business Description:
5 76 reviews
Categories
plumbing, heating, and cooling
Daniels Plumbing, Heating and Air Conditioning - Albuquerque
6650 2nd St NW, Albuquerque, NM 87107, USA
(505) 898-8860
http://danielshvacnm.com/

Service

Total Experience

Will Recommend

Dan S.

Albuquerque, NM
Daniels Plumbing, Heating and Air Conditioning - Albuquerque

Overcharged For What They Did, But I'm Not Sure Because I Never Received A Parts List

After I found their ad, I called up Daniel's Plumbing, Heating, and Air Conditioning - Albuquerque to help fix 2 leaks I had in my water heater. Their front office were helpful in scheduling the appointment, and the workers that came were professional and on time, but they didn't fix the leaks on the first day, so I had to call them so they could come back a second day and take care of my issue. They charged me $300, but they never gave me a parts list, so I don't know what they used or what they replaced. Without this information, I don't know how they came to the price they charged me. This was my first time using them, and I don't know if I would use them again.

comments

Thank you for your comments. We are very sorry to hear about your experience. This is definitely not the standard of service our customers have come to expect from us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations.

 Daniels Plumbing, Heating and Air Conditioning - Albuquerque commented on 03/23/2018
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