The technician just messed up everything. Every time I talk about this, I get angry again. My ceiling is still exposed and everything else. He came, and the first mistake he made was on the outside. He broke a faucet on the side of the house. It leaked some water, and he decided he would change it. But he went and tried to force the thing open, and it broke the plastic pipe inside the house. I told him to go ahead and fix it, and he wanted to charge me $600.00 like I am a fool in a stoop. I worked for AT&T for 30 years as an installer. I told him he had to be kidding, so all of a sudden he came down to $300.00. I said, man, you've got to be kidding me, and he came down to $180.00. I was thinking to myself, he broke it. He came inside, and he pulled out the stove; he knew what he was doing. I sat down, and I watched him. He took out the part that was broken and left to go get a part. He was gone for 30 minutes. Then he told me he was going to go to Home Depot, which is in my neighborhood. Apparently, you went back to the warehouse. I called to see what was going on. He came back, and he had to cut some wall inside the back of the kitchen and the cabinet, and all that nonsense. He came after 2:00 pm, and then it started getting dark, and he was rushing, and that affected the repair. When he left, he forgot to turn one of the valves on, and the next morning when my son got up and turned on the water, he heard a loud explosion and a bang in his section. Later on when I got up, I heard a little explosion and a boom. I went downstairs and looked at the pipe where the water heating stuff is at, and he did not turn the valve back on. So consequently, when the water started to flow, air was trapped in the thing. He forgot to turn it back on and get the air out of the line. His boss came over because they called it an emergency. He came over, he looked, and he saw what it was doing. After fifteen minutes, he left. My ceiling downstairs started leaking, and I had to call them again. The water dripped all night in my living room and filled up half of the bucket. He was very inefficient because he didn't have his tools and all the kinds of stuff like that. So eventually, he had to cut my ceiling around the lamp and stuff like that because of the water dripping. When I thought everything was done, he went down and started to bleed the pipes and turn on the thing, and then everything backed up upstairs in my bathroom. All the water came through my faucets, and everything flooded. We were vacuuming the water, and I told them they created all these problems. The technician started lying to his boss and saying that he turned the valve off. I also have pictures because the morning I went downstairs and I checked, I saw the valve was on. I took a picture of it. I took a picture of everything. I told them that I was too old and tired for all this stuff. Then they proceeded to tell me that they don't do ceiling work. I cursed and then wanted to know who his boss was. The boss told me not to worry about it; they were not going to charge me anything. I still have to hire someone to do the ceiling and paint.