Kudos to Kyle Pope!
After calling the main office regarding our A/C unit being inoperative, Kyle Pope, the service technician, was at our condo within minutes! It was amazing how quickly he showed up at our front door...very impressive!
Kyle is certainly a master at his his trade. He's an awesome troubleshooter! Within seconds of turning on the A/C system, Kyle new it was the X13 Blower Motor that needed to be replaced. He went out of his way to call the manufacturer to determine if we still had warranty coverage on the blower motor.
Kyle contacted and coordinated with a local distributor to procure the blower unit, and then removed the system and drove it to the company in Naples, FL to have the blower unit replaced.
Within a very short period of time, Kyle returned with the new blower motor and reinstalled it and had our A/C unit working like it was brand new!
Kyle has been servicing our A/C unit for a very long time and over the years I've seen him in action. He's professional, courteous, and exceedingly knowledgeable in all facets when it comes to troubleshooting, repairing and servicing an A/C system. His technical skills and abilities are over-the-top! I wouldn't trust my A/C unit with anyone else other than Kyle Pope.
I extend my sincere thanks to Kyle for always being there for me in time of need. He's an awesome and invaluable employee. Please pass along my kudos on to Kyle for once again being my hero and repairing my A/C unit on an extraordinarily hot day. He once again came through with flying colors!