Business Description:
Light commercial and residential heating & cooling
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Categories
heating & air conditioning
Pro-tech Heating & Cooling
4065 Remembrance Rd NW, Walker, MI 49534, USA
(616) 453-5000

Service

Total Experience

Will Recommend

Jim K.

Grand Rapids, MI

Pro-tech Heating & Cooling

Over charged for the time spent on the job.

Based on a common part and very little time spent at my house - I feel the charge was very high.

comments

I'm not sure what to say about this. We charged you our standard diagnostic fee of $75.00. Most of our competitors are well over $100.00 for this. We also charged you $125.00 flat rate to replace a dual capacitor. Flat rate means that we have a set price for repairs so that, no matter how long the repair takes, the customer is charged a pre-specified amount that includes the part and labor to install it. That price also lower than most or all of our competitors. Some have a minimum part charge of $150.00 - $200.00. I'm sorry you are dissatisfied with our service. What can we do to change your mind about us?

Sincerely, Lisa Purvins
Vice President
Pro-Tech Heating & Cooling
616-453-5000

Pro-tech Heating & Cooling commented on 08/10/2019