Business Description:
From Winter's chill through the dog days of Summer, our primary goal at JN is to keep your home comfortable for you and your family.
Categories
heating & air conditioning
JN Electrical Temperature Control, Inc.
2379 Adams Town Rd, Bowersville, GA 30516, USA
(706) 245-7429

Service

Total Experience

Will Recommend

George P.

Eastanollee, GA

JN Electrical Temperature Control, Inc.

Very Professional Employees Despite Mechanical Disappointments

One thing I want to make very clear about JN Comfort is that I do appreciate their professionalism. I used to do this for a living, so I'm accustomed to service technicians who come up and introduce themselves as from a specific company even though their vehicles are branded. Don't get me wrong, their professionalism was great. I don't think so highly of the technicians walking off the job and not checking to see things are working correctly before they leave. They told me that their boss Jason wanted them to have the AC working on this install before they left. They told me AC was working and went on their way but before they even got back to the shop I had to call to have them come back out to the house and fix the AC. Another problem was with the furnace. We have a new dual fuel system that we paid a lot for and I was told worked like it should. One morning it was 38 degrees outside and the furnace wouldn't come on, only the heat pump worked. So far we've had some disappointing outcomes on the mechanical side of things. I haven't talked with Jason yet, so i don't know if he's going to have this corrected. I did feel that all parties involved were professional, as I mentioned before. Particularly the electrician who installed the generator was extremely professional. I'm a bit disappointed in the mechanical aspect at this point, but that's something that can be corrected. The employees were very courteous and professional, and that means a lot because they are the face of the company.

comments

Thank you for the review, good or not we appreciate any comments about our service. The mechanical disappointments have all now been resolved with the adjustment of a couple settings to the controls. We appreciate the opportunity to make sure everything is right and operating exceptionally well as is our Professional standard here at JN and is our valued clients' expectations. We have set up additional protocols in place to help prevent you or any other customer in the future of running into this issue. Thanks again for the feedback and for being a valued client!

JN Electrical Temperature Control, Inc. commented on 12/09/2017