From the time my family and I talked to Joe Loo at Theater Xtreme to the time of installation of our project, we have had an awesome experience. They are all very professional and listened to our wants and needs in a home theater. Never did we feel pressured or uneasy about our purchase. We know that we can still contact them with questions or concerns about our equipment if necessary. We are glad that we worked with Joe and Theater Xtreme!