From the time I walked into the office, everyone I have meet at J's HVAC, has made me feel very welcomed. I bought a new system from J's and the gentlemen who came to my house were very professional. They explained to me how the system worked and how the thermostat worked. They helped me get the app installed on my phone. When they were finished with all their work, they made sure everything was clean. I would recommend J's HVAC to anyone.