J's HVAC Unlimited LLC

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heating & air conditioning
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Allen's Review


Total Experience

Will Recommend

Mount Airy, NC

J's HVAC Unlimited LLC

Service is great, but the product is not!

I am very satisfied with the service provided by J's HVAC Unlimited LLC, but extremely dissatisfied and disappointed by the product they sold me. They come right out when you call them, so there is no problem with that, and they know what they are doing. But I should not have to be calling them every time the power goes off, and then comes back on.

I don't know if this particular unit is just a lemon or not, but my previous unit was 25 years old, and made by the same manufacturer, and it worked fine. I hardly ever had any trouble out of it. But, the freon that was in it can't be bought anymore, so I needed to get a new heating and air conditioning unit. This new unit has been nothing but trouble. Plus, it supposedly had a 10 year warranty on it, but I have to pay almost $400 per year to keep the warranty in effect. I don't understand that at all. Why am I paying to keep a 10 year warranty in effect, when the unit is only about two years old? And this is supposedly the top of the line unit. And not to mention that I saw the exact same unit at a retail store for about two thirds the price they charged me!

The last time the unit went out, there were 3 different codes blinking on it, and I ended up having to buy additional surge protectors to the tune of $400 for the system. Like I said before, J's HVAC Unlimited LLC gives great service, but their product is something else entirely! I would not recommend that product to anyone.