2/25-2/27/20: We are so frustrated with our heater. It has stopped working about 4-5 times in the last couple of days. We get home & it’s in the 50’s. Our filter has just been changed & my husband is able to reset it but it only lasts a few hours. We are so over it breaking down! IMS was no help last time they came out to look at it. They changed the filter & “cleaned” some already clean parts & charged us $200.

2/28-2/29/20: IMS came over yesterday at 5 pm, “fixed” our heater, charged us a couple more hundred dollars, & when I got home from work this morning, it was not working again. Livid is an understatement. Don’t know what else to do. I want my money back and I want my heater fixed! THIS COMPANY IS A JOKE!!!!