IMS Heating & Air has always done phenomenal work for us. This was not the first time I used them, I have been using them for quite some time now. Their customer service is nice. They are always pleasant and accommodating when I call in for an appointment and their pricing is fair. I had them come out recently to work on my furnace. The technician was prompt, polite and professional. He was courteous and respectful of my home. He did the assessment quickly and efficiently then explained to me his findings and answered my questions. I find them to be honest, trustworthy and their technicians are knowledgeable, friendly and professional. If you need work done to your heating or air conditioning units then have no hesitation in calling IMS Heating & Air!